Refund policy

At Danomé, we want you to love your jewellery. If you're not completely satisfied with your purchase, we're here to help.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at danomejewellery@gmail.com. If your return is approved, we will provide the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Items showing signs of wear, damage, or alteration may not be eligible for a refund.

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect. 

You can always contact us for any return question at danomejewellery@gmail.com. 

Damages and issues

Please inspect your order as soon as possible after delivery and contact us if your item is defective, damaged, or if you receive the wrong item. We will assess the issue and work with you to provide an appropriate solution. 

Exceptions / non-returnable items
We cannot accept returns on personalised items or earrings where hygiene regulations apply. If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges
If you would like a different size or item, please contact us first. Where stock is available, we will be happy to arrange an exchange.

If a replacement item is unavailable, a full refund will be issued to your original payment method.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Refunds will only be processed once the returned item has been received and inspected. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at danomejewellery@gmail.com.